Refund policy

Refund & Exchange Policy – Rich Rose Jewellery

At Rich Rose, we strive to provide high-quality jewellery and a great shopping experience.

Exchange Eligibility

We offer exchange only in the following cases:

* Damaged product received

* Wrong item delivered

* Manufacturing defect

Customers must contact us within 48 hours of delivery with clear photos/videos of the issue.

Non-Exchangeable Items

The following are not eligible for exchange:

* Products damaged due to misuse

* Normal wear and tear

* Slight color variations due to photography or screen settings

* Change of mind after purchase

Refunds

We generally do not offer refunds. Refunds may be considered only if an order cannot be fulfilled by us.

Approved refunds will be processed within 5–7 business days.